Delete your account and data

Before you start

• Cancel your subscription in the store. Apple or Google bills your plan, not us, so deleting your account doesn’t cancel it. It keeps renewing until you cancel it there:

  • On iPhone: open Settings, tap your name, then Subscriptions, choose the TVCP subscription and tap Cancel Subscription.
  • On Android: open the Google Play Store app, tap your profile icon, then Payments & subscriptions and Subscriptions, choose the TVCP subscription and tap Cancel subscription.

  More in Cancel your subscription.

• Turn your TVs on. A TV that is off or offline when you delete your account may stay locked until TVCP is uninstalled on it.

• Turn Uninstall Blocking off first if you want to remove the TVCP app from your TVs afterwards. See Uninstall Blocking.

Steps

1. Open Settings. In the Guardian app, tap the round button with your initials at the top of the screen. It’s on the Home screen and on the pairing and setup screens, so you can delete your account even if you never paired a TV.
2. Tap Delete account under Account.
3. Say why, if you want to. Why are you leaving? is optional: pick a reason, or tap Continue to skip it. If you pick Something else, you can tell us more. Please don’t include names or contact details.
4. Read what gets deleted. Under What gets deleted the app lists your account and how you sign in, your TVs by name, and your schedules, app limits, PIN and history. If a TV looks offline, the app warns you about it by name. What we keep lists what stays (more below).
5. Check your subscription. If Apple or Google Play still bills your plan, the app says which one and that deleting your account doesn’t cancel it. Tap Manage subscription to open that store’s subscription page, and cancel there before you go on.
6. Tap Continue, then Delete my account on Delete your account now?. This can’t be undone.
7. Your account is deleted. The app shows Your account is deleted and signs you out. Tap OK, or wait a moment.
8. Check your email. We send a confirmation to the address you signed in with.

If the app shows Couldn’t finish, nothing was deleted: tap Try again. If it shows Couldn’t reach TVCP, check your connection and tap Try again.

What happens to your TVs

Every TV on your account is unpaired and unlocked, and works as a normal TV again. To use TVCP on it later, open TVCP on the TV and pair it with a new account.

If someone else in your family also manages your TVs from their own account, the app says Your TVs stay connected for the rest of your family. Only you leave: the TVs and their settings stay with your family, and no confirmation email is sent.

What the TV app collects

To make App Blocking work, the TVCP app on the TV collects the list of apps installed on it (their names and package identifiers). It’s shared only with the parent account paired to that TV, and used only for parental control: never for advertising or profiling, and never sold.

What we keep

We delete your account and personal data. We keep a few anonymous statistics, as our Privacy Policy explains. Apple or Google keep your purchase records for billing. Any copy we hold is no longer linked to you.

Can’t sign in?

Email us at [email protected] from the address you signed up with, with the subject “Request to delete account data”, and we’ll delete your account for you. We aim to finish within 30 days. Cancel your subscription in the store yourself: we can’t cancel it for you.