All help topics
New phone or lost phone
Short answer: Install the Guardian app on the other phone and sign in with the same account. Your paired TVs and settings carry over, because nothing is stored only on your phone.
Updated
Steps
- Install the Guardian app on the new phone from the App Store or Google Play.
- Sign in with the same account you used before: Continue with Google, Continue with Apple or Continue with email. Use the same method as last time.
- Check your TVs. They appear on the Home screen with your rules.
- If the app asks you to subscribe, open the plans screen and tap Restore purchases. See The app says I don’t have a subscription.
Forgot your password?
On the sign-in screen, tap Forgot password? and enter your email. You’ll get a link to reset it.
Quick answers
Do I need to pair my TVs again?
No. Your TVs are linked to your account, so they show up as soon as you sign in.
Can I move from iPhone to Android, or the other way?
Your TVs and settings carry over either way. Your subscription stays with the store you bought it from: an App Store subscription is managed in your Apple account, a Google Play one in your Google account.
Next steps
The app says I don't have a subscription
Restore your purchase when the Guardian app doesn't see a subscription you've paid for.
I forgot the PIN (or my child knows it)
See your current PIN in the Guardian app, or set a new one if your child has learned it.
Delete your account and data
How to ask us to delete your TVCP account and data, and what to do about your subscription first.